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Tips for Great Customer Service

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Customer service is the cornerstone of great public transit.
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| Categories: | Tags: customer service, TAM, transit, on-board | View Count: (9420)

The 6 Stages of Automation

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Autonomous Vehicles are making their way to city streets in several cities across the United States. With six identified stages of autonomy, there is room for this technology to serve as a complement to public transit.
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Trip Planning 101: Driving Satisfaction

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TransitCenter’s Who’s on Board survey in 2016 indicated that the top two priorities driving satisfaction for transit riders are: service frequency and travel time. Trip planning technology provides the umbrella of which these criteria are under. The ability to plan your trip at any time (work, vacation, errands) is a key component of successful transit systems.
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| Categories: | Tags: Trip planning, GTFS, Transit Partner Program, MD Transit, TAM | View Count: (13359)
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