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Conference Workshops

Tuesday, September 17

Transit Size Doesn't Matter - Presented by Harford Transit - 10:15 AM - 12:00 PM
Small and medium-sized transit operations often believe that the latest organizational and technological innovations are beyond their reach. Staff from Harford Transit LINK will explain how a transit system of any size can conduct a reorganization to place itslef on the cutting edge.

Partnering with Rideshare Companies - Panel Discussion - 10:15 AM - 12:00 PM
Over the past year, there’s been a slew of partnerships between public transportation authorities and rideshare companies like Uber and Lyft. Find out what these partnerships really mean for all parties in this panel discussion including industry experts, transit organizations, and rideshare representatives.

Vehicle Maintenance - 10:15 AM - 4:00 PM - Presented by American Bus Sales

For the first time at the TAM conference, we are proud to offer an all-day course (following the morning guest speaker) in bus maintenance. This training will cover a wide range of cruicial preventive, proactive, and restorative maintenance procedures and topics.

NTD Reporting - 1:00 PM - 2:50 PM

Those receiving funding from the Urbanized Area Formula Program (5307) or Rural Formula Program (5311) – are required to submit data to the National Transit Database (NTD)  in uniform categories. This training will focus on making sure your reports are thorough, timely, and fully in compliance.

Developing a Micro-transit program - Presented by KFH - 1:00 PM - 2:50 PM

In response to declining ridership, rising cost, and competitive Transportation Network Companies (TNCs) – Uber and Lyft, public transit agencies are adapting their service delivery models.

Combining elements of the public Demand Response Transit (DRT) and the private sector smartphone application enabled on-demand models, public transit agencies are integrating microtransit services into their operational practice.

This session will explore the intersection of DRT and on-demand technology, describing how publicly regulated microtransit can serve as a low cost First Mile-Last Mile (FM-LM) mobility solution in low-demand, low-density service areas.

Wednesday, September 18

Career Pathing in Middle Management - 10:45 AM - 12:15 PM

There is an increasing unmet need for skilled workers in the transportation industry and a looming prospect of a shortage over the next 10 years if nothing is done. This session outlines the steps that community transportation employees, managers, and stakeholders can take to develop or expand career pathways to focus on the skills, competencies, and credentials needed for high-demand jobs in the transportation industry and its subsectors.

Upper Management & Middle Management (Conflict Resolution in your Organization) - 10:45 AM - 12:15 APM

Conflict between managers can be expected in the workplace and is not necessarily a bad thing. When properly managed and resolved, conflict can lead to new ideas, process improvements, and even strengthened relationships. This session will describe how organizations can address conflict effectively so it becomes a positive rather than a negative force in the organization.

Establishing and Enhancing Volunteer Driver Programs - 10:45 AM - 12:15 PM

Volunteer transportation programs are an important option for meeting the transportation needs of older adults and people with disabilities in Maryland. This session will describe proven recruiting and retention techniques to strengthen and build a roster of dedicated volunteer drivers.

Supervisory Skills Workshop – 1:00 PM – 2:50 PM

This session will focus on providing knowledge and skills to help transportation supervisors effectively manage others. 

Public Engagement & Accessibility  - 1:00 PM – 2:50 PM

Two-way communication between citizen and community transportation agencies informs and includes the public while using the feedback received to develop relationships within the community and build better transportation projects. This session with focus on how the involvement of public input into the assessment of transportation needs and solutions has become a key factor in the decision making process.

Making the Case for Transportation in a non-transit organization  - 1:00 PM – 2:50 PM

Many human service organizations struggle with the challenges of making the case to their larger organization for the utility and necessity of an efficient transportation department with adequate resources. This session with go into the ways that non-transportion professionals can be helped to see (and buy into) the transportation portion of your organziation's operations. 

Thursday, September 19

Seeing Transit from Riders' Perspectives - 8:30 AM - 9:50 AM
How does your transit organization appear to the customers you serve? How can you use this information to help improve your service? This session will focus on bridging the gap between the 'agency' and the 'ridership' perspectives.

LOTS - Procurement - Presented by MDOT/MTA - 10:30 AM - 11:50 AM

5310 - Project Wise Training - Presented by MDOT/MTA (MANDATORY) - 8:30 AM - 12:00 PM


LOTS - SMS / Asset Managment - Presented by MDOT/MTA - 1:00 PM - 4:45 PM


5310 - Grant Writing - Presented by MDOT/MTA - 1:00 PM - 2:50 PM


5310 - Training your Riders - Presented by MDOT/MTA - 3:00 PM - 4:45 PM