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2019 General Meeting

The TAM Spring General Membership Meeting will be held on May 7, 2019 at the Turf Valley Resort from 9:00 AM - 12:30 PM. This meeting will include a full Board of Directors meeting, elections for the Board of Directors, and a session on customer service training presented by Lynn Berger of Strategic Evolution. Following the conclusion of the TAM General Meeting, the Maryland Transit Administration (MTA) will be conducting a Safety Plan Workshop and two days of Certified Community Transit Supervisor (CCTS) certification training.

How to Register

Registration fees for the TAM General Meeting are as follows:

  First Attendee Each Additional Attendee
TAM Member $75 $50
Non-member $100 $75


Registration is free for the Safety Plan Workshop and the CCTS training, but is restricted to one attendee per Locally Operated Transit System*. Registration for the TAM General Meeting and the Safety Plan Workshop / CCTS training can be done online by clicking on the two buttons above. Please note that registration is separate for each event: if someone is attending both the TAM General Meeting and the Safety Plan Workshop/CCTS training, they must register themselves using each button separately.


The General Meeting and MTA Training will be held at the Turf Valley Resort on 2700 Turf Valley Road, in Ellicott City, MD 21042. For those of you who attended last year's General Meeting & Training, this year's event is being held in the same location.

Schedule of Events: 

Day 1 - Tuesday, May 7, 2019  
Check-in and Continental Breakfast 8:30 AM - 9:30 AM
TAM General Meeting & Customer Service Training 9:30 AM - 12:30 PM
Lunch (only for General Meeting attendees) 12:30 PM - 1:30 PM
Safety Plan Workshop 2:00 PM - 5:00 PM
Day 2 - Wednesday, May 8, 2019  
Breakfast 7:45 AM - 8:30 AM
CCTS Certification Training 8:30 AM - 12:00 PM
Lunch 12:00 PM - 1:00 PM
CCTS Certification Training 1:00 PM - 4:00 PM
Day 3 - Thursday, May 9, 2019  
Breakfast 7:45 AM - 8:30 AM
CCTS Certification Training 8:30 AM - 12:00 PM
Lunch 12:00 PM - 1:00 PM
CCTS Certification Training 1:00 PM - 4:00 PM


General Meeting

TAM's General Meetings are opportunities for our members to come together as an organization, learn about TAM's current status and plans, and help decide the future of the organization. During the Board meeting portion of the meeting, our Committee chairs will give reports on the activities and status of TAM's efforts in various arenas, including training, member services, government affairs, and events like the Roadeo and Fall Conference. Our FY 2020 budget will be presented and an election will be conducted to fill expiring terms on the Board of Directors. To complete our morning, we have asked Lynn Berger of Strategic Evolution to present a session on Customer Service training. Following the conclusion of our meeting, our attendees will enjoy a buffett lunch and hear the results of the board candidates balloting announced. 

Customer Service Training

Lynn Berger of Strategic Evolution will present a 90 minute session on Customer Service that will assist transit agencies in developing and maintaining a customer service culture within the transit agency that is attainable and focused on all transit employees and the communities they serve.

Training Objectives:
• Define customer service both globally and personally
• Explore 6 key customer service skills, their significance and how to incorporate them into practice
• Examine customer service scenarios
• Apply Critical Thinking
• Education of and Integration of Civility: fosters awareness, being open to hear, learn, teach, change, and to find common ground as a beginning point for a dialogue when differences occur and at the same time recognize the importance of the differences.

Board Elections

TAM Board of Directors terms run for three years. The following terms are expiring at this General Meeting:

  • Vice President
  • Treasurer
  • At-large director

In addition, a new board position has been created to give our community (non-profit) members enhanced representation in our organization. This postion, called the Community Member Representative, can only be filled by an employee of a TAM Community Member (non-profit) organization. The community member representative has all the voting rights and authority of an at-large director, with the one exception that they are not eligible to become a Board officer.

Eligibility Requirements:

  • Candidates for officer positions (President, Vice President, Secretary, and Treasurer) must be current at-large directors employed by Full Member TAM organizations in good standing.
  • Candidates for at-large director positions must be employed by Full Member TAM organizations in good standing.
  • Candidates for the community member representative must be employed by Community Member TAM organizations in good standing.


All candidates standing for election to the Board are required to fill out and return to TAM via email (tam@taminc.org) a completed nomination form (attached here).


The election will be conducted during the General Meeting. Each TAM member organization will have one vote to cast for each of the open positions. Ballots will be collected and counted by Board members not currently up for election and the results will be announced at the end of lunch.

Safety Plan Workshop (SMS Training)

The Safety Plan Workshop is intended for those same participants who attended the Safety Workshop in February 2019 at the Chesapeake Bay Beach Club. Registration for the Safety Plan Workshop is limited to one attendee per Locally Operated Transit System (LOTS) with the exception of Charles County, Carroll County, Howard County, & Baltimore City who can register one additional person from their transit contractor.

Certified Community Transit Supervisor (CCTS) Certification Training

This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course. The workshop will provide comprehensive training in leadership, working effectively within a team, advanced communication skills, the supervisor’s role in safety, and the supervisor’s role in customer driven service.

The classroom workshop will also include the mandatory training necessary for participants to be certified to authorize reasonable suspicion drug and alcohol testing that meet DOT regulations.

At the conclusion of this training, class participants are tested in their mastery of these areas. Having passed the examination component, trainees will be professionally certified by CTAA as Certified Community Transportation Supervisors (CCTS); this certification will be valid for three years, whereupon the supervisor must recertify to keep the CCTS designation. Additionally, a certificate for reasonable suspicion testing will be included with your CCTS certification packet.

CTAA, in partnership with the Center for Transportation e-Learning (CTeL), has developed a MANDATORY web-based prerequisite course (approximately four hours) to provide the basic skills training necessary for both new and veteran supervisors or managers. This program includes segments on:

  • the supervisor’s role;
  • succeeding as a new supervisor;
  • communicating effectively;
  • leading your team;
  • coaching and counseling;
  • conflict management;
  • decision making, and
  • transit supervisor responsibilities

You will receive the link for the pre-requisite web course after you register. So, please do not delay!

Hotel Accomodations

Those attending the two-day CCTS workshop may have hotel expenses for Tuesday, May 7, 2019 and Wednesday, May 8, 2019. Hotel rooms must be booked directly and can be reimbursed through the RTAP program (with a limit of 1 person per system) Reservations should be made by individual participant directly with the hotel. Go to TurfValley.com/TAM2019 to access the special group rate A personal credit card WILL be required to make reservations. You must make your hotel reservation by April 19, 2019 in order for the hotel expenses to be reimbursed by the RTAP program.


Registration for the TAM General meeting will include a continental breakfast and lunch. Registration for the two-day CCTS training will include breakfast and lunch on May 8 and 9. 

List of Eligible LOTS

Allegany County

Annapolis Department of Transportation

Anne Arundel County

Baltimore City DOT *

Baltimore County

Calvert County 

Carroll County *

Cecil County

Charles County *

Delmarva Community Services

Frederick County

Garrett County

Harford Transit

Montgomery County

Ocean City

Prince George's County

Howard County *

Queen Anne's County

Shore Transit-TCCLES

St. Mary's County

Washington County

* Charles, Carroll, Howard, and Baltimore City are eligible to send one additional attendee from their transit contractor to the Safety Plan workshop on May 7.